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News of Alfa-Bank

The Motto of the press-service of Alfa Bank, efficiency, professionalism and constant readiness for a dialogue. Our friendly team is doing everything possible to provide you with relevant and reliable information promptly and to provide comments on the first persons and the Bank's experts.

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Dear customers and journalists, the Following week, declared by the Russian President outside. However, Alfa-Bank, systemically significant Bank, part of livelihoods in the country. We realize that from the continuity of our work depends the well-being and peace of millions of families and hundreds of thousands of entrepreneurs. So next week the alpha Bank works in a usual mode. In particular, it concerns the servicing of small businesses. We get a lot of your questions to support foreign trade and deposits of entrepreneurs. Answers to the most frequent of them are: FAQ on the work of Alfa-Bank in the period from 30 March to 5 April 2020: 1. Which mode will be carried out calculations in rubles? Answer: Alfa-Bank works in a usual mode. 2. Whether Alfa-Bank...

Alpha Bank launches a package of measures for a business that was under threat in a pandemic coronavirus. Current offer "Free forever" now can benefit not only new customers, but also those who already have an account at Alfa Bank. Package includes a full set of payment instruments and services needed for payments to contractors and management revenue, including a free opening and servicing of settlement account on the history of relations of the client with the Bank. Free account for business can be issued until may 17, 2020. Alfa-Bank will also help entrepreneurs to protect their employees and customers from the risk of infection by coronavirus. People and their health is the basis for the success of any business. In recognition of physicians...

Dear customers, holders of consumer loans from Alfa-Bank! Please note that in accordance with the decree of the President of the Russian Federation from 25.03.2020 No. 206, from 30 March to 3 April 2020 throughout the country declared a week. According to the terms of the loan agreements, payments that were to be held on specified dates outside of that week will be postponed to the first working day. If the payment date on your loan accounts for the period from 30 March to 3 April, the payment will be transferred and decommissioned on 6 April 2020. Tolerated date on all types of loans including cash loans and credit cards. If you have made a statement on early repayment (full or partial), the debit will happen to the payment date, that is APR 06. The...

From March 25, 2020 clients of Alfa Bank can Deposit cash in the ATM network of the Bank "Opening" without a fee. The function of receiving cash (cash-in) have about 3.5 thousand units of the Bank "Opening". General partner ATM network of Alfa-Bank and existing partners currently includes about 24 thousand devices located in 2,9 thousand settlements throughout Russia. Of these, more than 13 thousand units are working to make cash. Among the existing partners of the ATM network — the OTKRITIE Bank, Gazprombank, credit Bank of Moscow, Promsvyazbank, ROSBANK, Russian agricultural Bank and the Ural Bank for reconstruction and development. information about United ATM network of Alfa-Bank can be obtained on the website of the Bank. === === ===

March 24 in an online format, the ceremony of awarding the best of the best in the industry contact centers and customer service "crystal headset". Alfa-Bank won the main prize in the category "Best large contact centre" and "Best customer experience in social networks". Also, Alfa-Bank was awarded in the nominations "the Best digital team" and "Best training program and staff development", the support team And the Club received an award as the "Best small team at the customer service" team and telemarketing has received high praise from the jury as "the Best team in the outbound interaction." Support for legal entities scored the prize for the "Best operations Manager", which became Valery Sviridov. "Reliable and professional remote support has long been...

In mid-April 2020 alpha Bank will launch a program of assistance to clients who have lost the opportunity to pay the loan due to the coronavirus outbreak. the Program provides free deferment on loan payments and is valid for private clients, loss of income or temporarily lost the ability to make payments for reasons connected with coronavirus pandemic: a disease COVID-19, dismissal or loss of side income, the care on an unpaid leave, quarantine. "We estimate not only direct damage from the spread of the virus, but its long-term, broader economic effect. We are trying to be proactive and develop a range of measures in support of our customers," said CEO of Alfa-Bank Vladimir Verkhoshansky. Customers will be able to get a deferment on loan payments for the...

Alfa-Bank entered into an agreement with a group of companies VEON increase the current credit limit from 17.5 billion to 30 billion rubles. Loan term extended to March 2025. the Deal allowed VEON to optimize the credit portfolio structure to reduce the cost of the existing loan and to raise additional liquidity in the amount of 12.5 billion roubles for General corporate purposes, which may also be used for refinancing of credits in other banks. "Alfa-Bank cooperates with VEON for many years. Based on the confidence in the Bank and the company managed to successfully negotiate the terms of financing, despite the challenging market environment. We aimed at further development of mutually beneficial partnership", — said the Deputy Chairman of the management...

Alfa Bank and Ivan Urgant has signed a partnership agreement: John will become the face of the brand and participate in promotional and marketing campaigns of the Bank. The first advertising campaign will start in mid-April. "We made not just an advertising contract that we signed with Ivan partnership agreement. It entails not mindless, technical imagery in advertising, and smart partnership. For example, Ivan will be a full participant in the creative process of developing ideas for each video or marketing material. We will do open discussions with Ivan for our customers and test new formats to promote the brand. Last year we collaborated with Vladimir Pozner, and now he passes the baton, and in our case it is the red SOx, Ivan Urgant. Alfa-Bank is a Bank...

Advertising campaign of Alfa-Bank with the participation of Vladimir Posner was recognized as the best of traditional annual award "Bank of the year" organized by the Banks.ru. the Jury highlighted videos of Alfa-Bank with the participation of Vladimir Pozner, their creative production, new brand positioning and active targeting in social networks. "Alfa-Bank is a Bank for the intelligent and free people. Vladimir Pozner — certainly smart and free, so the advertising campaign close to us in spirit man hit the target. Thanks to Vladimir Pozner for his contribution to our success, and thank you portal.Ru for the high appreciation of our work", — said the Director of marketing and communications at Alfa-Bank Alexey Giyazov. "Bank of the year" is an annual...

Alfa-Bank offered small and medium businesses a flexible solution for currency conversion — pending orders (orders) for the desired course in the new version of the Internet Bank "Alfa-Business Online". Orders working at the exchange model: the system monitors around the clock the best courses on Masuria and on the interbank market. For the customer it is a guarantee of the most favorable terms of conversion. The effect of the order is not limited to a calendar day: this means that the client does not need every morning to redraw the order — the system continuously tracks the desired rate and automatically perform transaction by the specified amount. the Service flexibly adapts to customer needs: you can place an order for any period or without a time limit...

Alfa-Bank earned a smart voice system analysts. Now all the conversations of the operators of the contact center customer automatically analyzed with the use of artificial intelligence technologies. This allows the Bank to quickly identify the topics of calls and customer satisfaction, and improve service processes. "the Pilot project of voice Analytics, which we spent in 2019, surpassed all our expectations. The system has already earned for the Bank 30 million rubles due to sales growth, optimize service processes and reduce customer churn, and in 2020 we expect to receive additional income over 200 million rubles", — said Director of digital business, member of the Board of Alfa Bank, Ivan Pyatkov. the New system accurately determines what actions and...

With March 10, 2020, Alfa-Bank has a new minimum rate on the cash loan. This is a unique offer combining a low interest rate with a high maximum loan amount — from 7.7% per annum to 5 million rubles. "loan Rates on the market are now falling, we take full advantage of the opportunity to offer customers the most favorable terms. We expect that the best products on the market will allow us to significantly increase its loan portfolio in 2020, — said the head of retail business Alfa Bank Michael Touch. In 2019 we have already entered the TOP 3 on consumer lending, and do not plan to reduce the pace." the Rate of 7.7% is available to payroll customers of Alfa-Bank for the loan amount from 1,7 mln. loan Term up to 5 years. To calculate the exact conditions and...

Alfa-Bank acted as an arranger, the bookrunner, the documentation agent and credit Manager of the syndicated loan for the Bank "Asaka" (Uzbekistan) with a volume of EUR 100 million. The funds were granted in two tranches, 12 and 18 months. Demand from investors significantly exceeded the current needs of the borrower in lending and reached 135 million euros. "the success of the debut of this transaction demonstrates the significant interest of investors to high-quality borrowers Uzbek market. Thanks to the experience of Alfa-Bank in the organization of public offerings and established relationships with partners, we managed to attract an extensive pool syndicate of 19 lenders from the CIS, Western Europe and Asia, which is a record for syndicated lending to...

Alfa-Bank at the end of 2019 entered the TOP of the market leaders in cash loans. The portfolio of consumer credits of Alfa-Bank since the beginning of the year increased by 49%, exceeding 364 billion. The Bank's customers have issued more than 591 thousand credits for total amount more than 300 billion rubles. The amount of issuance exceeded last year by 36%. Alfa-Bank actively develops its digital sales channels, as a result, in 2019, 64% of cash loans is offering clients remotely. Every second customer of the Bank today using the Bank services online — including for registration and further repayment of the loan. "At the beginning of last year we set an ambitious goal to significantly increase its retail loan portfolio while maintaining its quality and...

The Banking group "Alfa-Bank", which includes ABH Financial, JSC "Alfa-Bank" and its subsidiaries, announces the results for 2019 on the basis of international financial reporting standards (IFRS). Total comprehensive income (including net to arrive and other comprehensive income) increased more than 1.5 times to 1.03 billion US dollars (compared to 697 million dollars in 2018); Net interest income exceeded 2.2 billion U.S. dollars, showing a 15.5% growth in ruble terms; Net fee and Commission income increased by 10.2% in rouble equivalent to 1044 million US dollars. The share of net Commission income operating income before provisions increased to 35,1%, and the coverage of Bank operating expenses reached 79.2 per cent; capital of the Group increased to...