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The representative of the Bank "FC Opening" shared the unfortunate experience of creating a chat bot: he started to swear, if he could not find the right answer. While the expectations of the banks from the introduction of chat-bots failed to materialize. As financial institutions see the cooperation between artificial intelligence and the human mind? the Robots to communicate with customers, chat-bots, which were expected to reduce the burden on contact centers, can scare off customers. This, speaking at the all-Russian banking forum "the retail business Strategy," said project Manager FINTECH team of the Bank "FC OTKRITIE" Sergey Lukashin. Chat-bot, except that not matter "a Year ago there were a lot of stories about chat-bots, about how it is great and...