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Company / Policy

Raiffeisenbank will close a quarter of branches in Russia and move to remote service

Full tape of POLIT.RU 04.10.2019 at 08:32

Full tape POLIT.RU

Raiffeisenbank plans to close 44 out of 174 offices in Russia, reported by "Vedomosti" with reference to the Chairman of the Board of Bank Sergey Monina. In five cities, where there is only one branch, the Bank will pass to the remote service. Part of the changes will be introduced in 2019.

According to Monin, the organization will change the structure of the network: will close 39 of the least popular branches in cities with developed branch network. He added that in the coming years, reductions will be.

Also, the chair reported that over the past year the Bank's customer 60% more often began to use the online channel and 30% less likely to go to the office. A year earlier, the flow of customers in Bank branches has declined by only 10%.

Convert practically will not affect cost, as the savings Bank will invest in the development of IT and the existing 130 branches in 44 cities.

customer Support will continue to go through the call center and online chat. Retail customers will be provided all services except mortgage.

the Bank has been operating in Russia since 1996, included in the list of 11 systemically important banks in Russia, ranked second in the list of the most reliable banks according to Forbes.