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Alfa-Bank began to get to know customers by voice

News of Alfa-Bank 15.07.2020 at 09:06

The Motto of the press-service of Alfa Bank, efficiency, professionalism and constant readiness for a dialogue. Our friendly team is doing everything possible to provide you with relevant and reliable information promptly and to provide comments on the first persons and the Bank's experts.

Alpha Bank launches voice biometrics in the call center for private customers. Now the Bank will get to know the client on a call to a call center is a faster, easier and safer than checking the code words. The operator is not asked the code word and does not ask additional questions and receives the confirmation from a biometric system.

"the Introduction of voice biometrics in the call center will greatly enhance the security of many transactions. This is particularly important in a period when the majority of customers prefer to obtain all the services remotely. If the client has passed we have biometric impression, even compromise code words — and the scammers are well able to lure customers this information — will not put his money at risk," — said the head of Department of remote customer support of alpha Bank Olga Aslanova.

to begin to enjoy the benefits of voice biometrics, the customer must sign the consent to the processing of biometric data. This can be done in person at any Bank branch or remotely via the mobile app.

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